Last updated: 30 November 2017
PLEASE READ THE FOLLOWING TERMS OF SALE CAREFULLY
In your purchase of products from Prezzee, you agree to be bound under the Terms of Sale effective at the time of your purchase and all terms incorporated by reference. Should you not agree to all of these terms, do not make any purchases from Prezzee. Prezzee, Inc. (“Prezzee”, “we” or “us”) make products available for purchase via our websites, mobile applications (“App”) and other products and services (collectively, the “Services”). Your purchase of any products through these is governed by these Terms of Sale (“Terms”) and your use of the Services is governed by our Terms of Service Terms and Conditions. We reserve the right to change or modify these Terms at any time at our sole discretion. Should we make changes to these Terms, notice will be provided such as through sending you a notification, providing notice through the Services or by updating the “Last Updated” date at the top of these Terms. We strongly advise you to review these Terms each time you make a purchase from Prezzee so as to ensure that you understand the terms and conditions applicable to your purchase.
Should you have any enquiries relating to these Terms, please contact us at help@prezzee.com.
A variety of non-reloadable digital Gift Cards and codes (collectively, “Gift Cards”) are offered for purchase through our Services. All Gift Cards are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice and the price charged will be the price set out on the Service at the time of your order. The minimum price of a Gift Card sold via Prezzee is $10 and the maximum price of a Gift Card sold is $2000 (subject to each retailer). If you purchase multiple Gift Cards on a single day, the total amount that you purchase on all the cards cannot exceed $10,000. Gift Cards purchased through Prezzee are only available for use within Australia.
Gift Cards that you purchase through our Services are issued by participating third-party retailers (“Retailers”). Your purchase of each Gift Card is governed by certain terms and conditions established by the issuing Retailer in addition to these Terms. Retailers set expiration dates for Gift Cards, in addition to other restrictions and requirements. Please review all applicable Retailers terms and conditions prior to the purchase of any Gift Card. If you have questions relating to the applicable Retailer terms, please contact the issuing Retailer. As the issuers of Gift Cards, Retailers and not Prezzee are fully responsible for all aspects of their Gift Card programs. Retailers are responsible for all liabilities and costs suffered by you or any other party caused – directly or indirectly – by the Retailer or their products or services.
We have no obligation to resolve any dispute between you and any Retailer. Prezzee endeavours to work with reputable Retailers, however Prezzee holds no liability for the sale of products or services provided to you by a Retailer. In purchasing a Gift Card from an issuing Retailer, you waive and release Prezzee and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any Liabilities arising from or related to any act or omission of a Retailer. Neither Prezzee nor any Retailer is responsible for lost or stolen Gift Cards. If you lose your mobile device please contact help@prezzee.com immediately so we can put a hold on your account.
The Prezzee Swap Gift Card allows users to buy and send a non-reloadable value onto the Prezzee Swap Gift Card which can be exchanged for another Retailer Gift Card available on the Prezzee service for the same amount. If you purchase multiple Prezzee Swap Gift Cards on a single day, the total amount that you load on all the cards should not exceed $10,000. There are no fees associated with the Prezzee Swap Gift Card. Prezzee Swap Gift Cards have a 36 month expiry date for users to exchange to the new Retailer Gift Card of their choice. Once the new Gift Card has been selected new expiry dates will be set and terms and conditions apply to the specific Retailer Gift Card chosen. Prezzee Swap Gift Cards are not redeemable for cash and no refunds will be provided for Prezzee Swap Gift Cards (except as required by law). Retailer Gift Cards acquired by user via an exchange of Prezzee Gift Card is ineligible for promotions, special offers and discounts
Accepted forms of payment are credit cards (a “Card”) for example Visa, MasterCard, American Express and ApplePay. Unless indicated otherwise, the purchase of Gift Cards will be fully billed at the time the Gift Card is presented to you. Prezzee uses a third party PCI compliant payment processor, we do not hold any financial information. If your payment cannot be verified, is invalid or otherwise unacceptable, your order may be suspended or cancelled automatically. Card processing fees may apply even if the Card has expired or changed by the time Prezzee submits the charges.
Any problems encountered in the processing of your order are your responsibility.
When you attempt to store a card to be charged later, our payment processor may send over a request to your issuing bank for either a $0 or a $1 authorisation to verify that the card is issued and the bank will allow it to be authorised. Our payment processor will first attempt a $0 authorisation. If the $0 authorisation fails, they will then attempt a $1 authorisation. Regardless of whether or not the authorisation is accepted or declined, we reverse the amount immediately. Some people may still see an authorisation for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed in anywhere from a few minutes to a few weeks.
Gift Cards are free of GST. GST or other taxes are not accounted for until the cards are used to purchase goods. These may be charged separately by the applicable Retailer at the time of purchase.
All Gift Cards sold via our Services are already activated at time of purchase. Activated Gift Cards will be available within approximately 30 seconds however additional time may be required for certain activations. If your Gift Card has not been activated within five minutes, please contact us at help@prezzee.com. In rare cases it may take up to 24 hours for activation to occur, we appreciate your patience.
Please choose carefully as we do not offer exchange or refund on Gift Cards. A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production or issuing process or otherwise due to the fault of us or our agents or contractors or where otherwise required by law. If you seek a return or refund please contact help@prezzee.com with the reason for your request and proof of purchase for us to review. If any value on a gift card has been spent we are unable to process a return or refund unless required to by law. Prezzee is not responsible for the refund of purchase price or return of any products purchased from Retailers.
Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card. If you loose your mobile device please contact us immediately so we can put a hold on your account. If someone has partially or fully redeemed your Gift Card(s) while your mobile device is lost or stolen we are not liable.
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been negligence by us. Protect your Gift Card information by viewing it in privacy to ensure no one views and records your Gift Card information. We strongly encourage all users to have a passcode on your mobile device.
Prezzee attempts to be as accurate as possible however sometimes errors may occur. We do not represent or warrant that any description, Gift Card, Retailer or pricing information displayed on our Service is accurate, complete, reliable, current or error-free. In the event of an error, we will endeavour to correct it as quickly as possible and revise your order accordingly, or to cancel the order and refund any charged amount.
You are not permitted to purchase products or services from Prezzee if you are:
Should you have any questions or concerns regarding these Terms, our Services or require assistance please contact us at help@prezzee.com or: Prezzee Pty Ltd
Attn: Help Centre
Suite 106, 350 George Street
Sydney, NSW, 2000, Australia
Website: www.prezzee.com.au
Email: help@prezzee.com.au
Phone: (02) 9093 2777