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Prezzee Smart eGift Card Terms and Conditions

Prezzee Smart eGift Card Terms and Conditions

  1. In your purchase of the Prezzee Smart eGift Card from Prezzee, you agree to be bound under the Terms of Sale effective at the time of your purchase and all terms incorporated by reference. 

  2. Should you not agree to all of these terms, do not make any purchases from Prezzee. 

  3. Prezzee Pty Ltd (“Prezzee”, “we” or “us”) make products available for purchase via our websites, mobile applications (“App”) and other products and services (collectively, the “Services”). 

  4. Your purchase of any products through these is governed by these Terms of Sale (“Terms”) and your use of the Services is governed by our Terms of Service Terms and Conditions (available via the Service). 

  5. We reserve the right to change or modify these Terms at any time at our sole discretion. 

  6. Should we make changes to these Terms, notice will be provided such as through sending you a notification, providing notice through the Services or by updating the “Last Updated” date at the top of these Terms. 

  7. We strongly advise you to review these Terms each time you make a purchase from Prezzee so as to ensure that you understand the terms and conditions applicable to your purchase

  8. The Prezzee Smart eGift Card allows users to buy and send a non-reloadable value onto the Prezzee Smart eGift Card which can be exchanged for another Retailer Gift Card available on the Prezzee Service for the same amount. 

  9. The Prezzee Smart eGift Card allows the recipient to swap Retailer Gift Cards of their choice to the equal value of the Prezzee Smart eGift Card (available on the Service).

  10. If you purchase multiple Prezzee Smart eGift Cards on a single day, the total amount that you load on all the cards may not exceed $10,000. 

  11. There are no fees associated with the Prezzee Smart eGift Card. 

  12. Prezzee Smart eGift Cards have a 36-month expiry date for users to exchange to Retailer Gift Cards of their choice. 

  13. By swapping the Prezzee Smart eGift Card for Retailer Gift Cards, you agree to the Gift Card Terms and Conditions set by the Retailers. Please check Retailers Terms and Conditions before you perform the swap.

  14. Once the new Retailer Gift Card(s) has been selected new expiry dates will be set and terms and conditions apply to the specific Retailer Gift Cards chosen. 

  15. Once a Prezzee Smart eGift Card has been swapped or partially swapped, it cannot be returned back to a Prezzee Smart eGift Card.

  16. Prezzee Smart eGift Cards are not redeemable for cash and no refunds will be provided for Prezzee Smart eGift Cards (except as required by law). 

  17. References to "Smart eGift Card" are also taken to refer to the "Prezzee Swap Card" as names are used interchangeably.

Cancellations; Returns

  1. Please choose carefully as we do not offer exchange or refund on Gift Cards. 

  2. A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production or issuing process or otherwise due to the fault of us or our agents or contractors or where otherwise required by law. 

  3. If you seek a return or refund please contact with the reason for your request and proof of purchase for us to review.

  4. If any value on a Gift Card has been spent we are unable to process a return or refund unless required to by law. 

  5. Prezzee is not responsible for the refund of purchase price or return of any products purchased from Retailers. 

Lost or Stolen Gift Cards

  1. Treat your Gift Card like cash. 

  2. Lost or stolen Gift Cards will not be replaced or refunded. 

  3. The bearer of the Gift Card will be taken to be the owner of the Gift Card. 

  4. If you lose your mobile device please contact us immediately so we can put a hold on your account. 

  5. If someone has partially or fully redeemed your Gift Card(s)  while your mobile device is lost or stolen, Prezzee shall not be liable.

Your Gift Card, your responsibility

  1. You are responsible for the use and safety of your Gift Card. 

  2. You are liable for all transactions on your Gift Card, except to the extent to which there has been negligence by us. Protect your Gift Card information by viewing it in privacy to ensure no one views and records your Gift Card information. 

  3. We strongly encourage all users to have a passcode on your mobile device.


  1. Prezzee attempts to be as accurate as possible however sometimes errors may occur. 

  2. We do not represent or warrant that any description, Gift Card, Retailer or pricing information displayed on our Service is accurate, complete, reliable, current or error-free. 

  3. In the event of an error, we will endeavour to correct it as quickly as possible and revise your order accordingly, or to cancel the order and refund any charged amount.

Excluded Users and Territories

  1. You are not permitted to purchase products or services from Prezzee if you are:

  • Located in, under the control of, a national or resident of any country to which Australia has embargoed goods or services; or

  • Identified as a “Specially Designated National”; or

  • Placed on any Australian export control list.